At Kyaka Hotel, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, interact with our services, or make bookings. This policy is aligned with the General Data Protection Regulation (GDPR) and other applicable laws.
1. Information We Collect
We collect various types of data to provide you with a secure and personalized experience:
-
Contact Information: Name, email address, phone number.
-
Booking Information: Dates of stay, room preferences, guest names, special requests.
-
Identification Information: Government-issued ID (when necessary for legal or security purposes).
-
Payment Information: Credit card details, securely managed using PCI DSS compliance standards.
-
Security Footage: Recorded via security cameras in compliance with signage for safety purposes.
-
Website Usage Data: Browsing history, IP address, device information (collected anonymously for website analytics).
-
Cookies: Small files stored on your device to remember preferences and enhance website functionality.
2. Why We Collect Your Information
We collect your information for legitimate purposes, including:
-
Fulfilling Reservations: To process your booking, manage your stay, and provide the services you request.
-
Communication: To send booking confirmations, pre-arrival details, and respond to inquiries.
-
Security and Improvements: To maintain a safe environment, prevent fraud, and improve the website and services (with your consent).
-
Personalization: To offer recommendations, deals, and offers based on your preferences (with your consent).
-
Marketing and Promotions: To send marketing materials, but only with your opt-in consent.
3. Sharing Your Information
We may share your information in the following limited circumstances:
-
Trusted Partners: We may share your data with service providers who help us operate our services (e.g., payment processing, reservation systems), all bound by strict privacy obligations.
-
Legal Requirements: We may disclose your data to comply with law enforcement, court orders, or legal obligations.
-
We will never sell your personal information for marketing purposes.
4. Security Measures
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. However, no security measures are perfect, and while we take every precaution, we cannot guarantee complete data security. In the event of a data breach, we will notify affected individuals and take steps to mitigate the impact.
5. Limitation of Liability
In the event of a data breach, we will take reasonable steps to mitigate the impact and notify affected individuals. However, we cannot be held liable for any damages resulting from unauthorized access to your data.
6. Children’s Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such data collection, we will take steps to delete it.
7. Cookies Policy
We use cookies to improve your experience on our website. Cookies are small files stored on your device that remember your preferences and past activities. Here are the types of cookies we use:
-
Session Cookies: Temporary cookies that expire after you close your browser.
-
Persistent Cookies: Stored for a set period or until you delete them.
-
Performance Cookies: Used to analyze how our website is used and improve performance.
-
Functionality Cookies: Enable features and personalize your experience.
-
Analytics and Advertising Cookies: Third-party cookies used for website analytics and advertising (subject to your consent).
You can manage your cookie preferences through your browser settings. Disabling cookies may limit your website experience.
8. Your Control Over Your Data
You have the right to request the deletion of your personal data under the following circumstances:
-
The data is no longer required for the purposes it was collected (e.g., after your stay).
-
You withdraw your consent for data processing (e.g., for marketing purposes).
However, there are exceptions where we may not be able to delete your data due to legal requirements or for public interest archiving.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data privacy rights, please contact us at:
Kyaka Hotel
Phone: +254 724 718747, +254 731 718747
Email: info@thekyakahotel.co.ke